We aim to provide excellent customer service as standard, but we know that sometimes things can go wrong. If you have a complaint, we want to help resolve it as quickly as possible. Your feedback also helps us to continuously review and improve our business, so it is important to us.
Please email your complaint to CapitaREIComplaintsProcedure@capita.com
To respond as quickly as possible to your complaint please provide us with as much detail as you can and submit your complaint as closely as possible to when the event occurred.
We aim to acknowledge your complaint within three working days of receipt. We will do all we can to investigate and resolve your complaint immediately but otherwise we will aim to respond within ten working days.
If you are not satisfied with the response to your complaint, you can escalate your concerns to our QSHE Systems Manager sian.dixon@capita.com. Sian will contact you within three working days of receipt of your escalated complaint. We will review the case and provide a final response within 15 working days.
Across the UK, our clients rely on us every day to de-risk, simplify, and un-complicate things. How? With the right team and the right solution – on time, and on budget.
Working with public and private sector organisations, we provide specialist project and cost management, engineering and design, health and safety, and environmental solutions. We do things differently, specialising in infrastructure – the physical networks which keep the country moving, as well as the social infrastructure which creates communities people want to be a part of – and in building solutions, from architectural innovation to sustainable and technologically advanced design and delivery.
Across the UK, our clients rely on us every day to de-risk, simplify, and un-complicate things. How? With the right team and the right solution – on time, and on budget.
Working with public and private sector organisations, we provide specialist project and cost management, engineering and design, health and safety, and environmental solutions. We do things differently, specialising in infrastructure – the physical networks which keep the country moving, as well as the social infrastructure which creates communities people want to be a part of – and in building solutions, from architectural innovation to sustainable and technologically advanced design and delivery.
