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Capita to run congestion and low emission schemes

14th January 2014

Capita plc today announces that it has signed a five year contract with Transport for London (TfL) to operate the congestion charging, low emission zone and traffic enforcement notice processing schemes.

Capita will take full responsibility for the schemes in November 2015 following a period of implementation which commences in 2014. The overall agreement is expected to generate revenue of approximately £145m to Capita. Additionally, TfL has the option to extend the contract for a further five years.

Congestion Charging is designed to reduce traffic congestion and the income raised is wholly reinvested in transport for London. Traffic enforcement notice processing includes processing Penalty Charge Notices for bus lane and yellow box junction contraventions. Capita will provide the IT systems, back office and contact centre to run the schemes and the associated enforcement processes. 

Andy Parker, Capita plc deputy chief executive, said: “The experience and expertise we have across the Group, including our knowledge of managing complex IT systems and seamless multi channel customer services, together with implementing and managing the congestion charging scheme when it was first launched, means that we are well equipped to deliver these schemes. Congestion Charging, Low Emission Zones and traffic enforcement play an important role in reducing congestion, meeting emissions targets and increasing investment in London’s transport and we are looking forward to working alongside TfL once again to improve the experience for road users.” 

Capita designed and implemented the technology and then operated the congestion charging scheme when Transport for London first launched it in February 2003 and successfully ran the initial scheme until February 2009.


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