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Capita Announces Details of Second Research Seminar

13th February 2015

Capita has announced details of its next free seminar in support of its six-month research programme which will test how behavioural science can improve rent collection and reduce rent arrears.

The event will take place on Tuesday 24th February at 1pm at the Halton Housing Trust in Runcorn, Cheshire.

Capita’s research will investigate how intervention techniques have an impact on the decisions tenants make. Several organisations will each try a different approach to income collection and managing rent arrears, such as changing the language used in text messages and letters to tenants. This will be measured against a control group in each organisation that will not change the way it currently engages with its tenants.

Each participating organisation will benefit from detailed intelligence on the effectiveness of each different approach, allowing them to better manage risk as well as providing a much greater understanding of what type of intervention works best for each customer. The organisations will be provided with data analysis, and supported by individual consultancy, and tailored recommendations on how best to meet their customers’ needs.

The research project will also be supported by behaviour change expert, Steven Johnson, who has carried out range of award-winning behaviour change projects for organisations addressing housing, health and community sustainability issues.

Date: Tuesday 24th February
Time: 1pm-3pm
Venue: Halton Housing Trust, Runcorn, Cheshire

Lunch and refreshments will be provided.

Places are strictly limited so to reserve your place contact anna.o’halloran@capita.co.uk

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