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Capita and Sheffield City Council work together to enhance the services that create a vibrant city

23rd January 2018

Capita Local Public Services has entered into an exciting partnership with Sheffield City Council, working with them to transform and enhance services that will benefit residents and businesses.

Building on Capita’s long-standing partnership with Sheffield City Council, the programme involves Capita and the council working collaboratively, sharing knowledge and expertise to make services, such as parking, planning and building control, environmental services and regulatory services, more accessible and improve the overall customer journey.

Initiatives such as reducing the amount of congestion in the city and making key areas safer through installing bus lane cameras will make traffic flow easier and improve residents’ experience of city travel. Modernising pay and display machines to allow contactless and app payments will also make it easier and faster for residents to pay for their parking in the city.

Paul Abraham, partnership director for Sheffield, Capita Local Public Services, said: “We are excited to be working alongside Sheffield City Council helping them transform the services they provide for their residents, businesses and visitors. The programme we have in place is an innovative partnership that will enhance these services, making them better, quicker, more affordable and easier to interact with.

“Our experience in delivering place services in local authorities along with Sheffield City Council’s determination to provide the best possible service makes this an exciting time for those who live, work and play in the area.”

Mick Crofts, Director of Business Strategy & Regulation for Sheffield City Council, said: “We are committed to providing services for our residents and businesses that meet the needs of the people of Sheffield and encourage investment into our city. We believe we have a truly exciting proposition and by working alongside Capita, we can transform key place services continue to improve the high-quality services that can quickly respond to the needs of our community.”

The programme is expected to deliver savings of around £6 million for the council.

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