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Healthcare

Sussex Community Health NHS Trust

Client Sussex Community Health NHS Trust
Services Healthcare
Project Value £n/a
Status Ongoing

The NHS experiences almost continual change and has many challenges to address, including rising demand and heightened expectations at a time when resources are constrained. To achieve the change required and deliver real improvements, innovative and sometimes untried solutions should be explored.

In December 2013, Sussex Community NHS Trust (SCT) entered in to a five-year strategic relationship with Capita - the first of its kind in the health market - it aims to identify efficiencies and better ways of working and accelerate the pace which improvements can be achieved.

SCT is the largest provider of community based services in the South East, delivering services to the West Sussex and Brighton areas; it has three main objectives:

  • to provide excellent care every time to reinforce wellbeing and independence
  • to work with partners to personalise services for the individual
  • to be a strong sustainable business, grounded in their communities and led by excellent staff.

Capita is helping SCT identify efficiencies and deliver great clinical care; we bring our commercial experience and know-how to the partnership, working alongside the SCT management team, rather than as a traditional supplier.

The Trust no longer has to tender for each piece of work it identifies, we will work side by side for the five year duration of the contract.

The priorities for year one included:

  • Strengthening the skills and resources of clinical care and support service leaders;
  • Strengthening the estates team; with additional resources to support transformation of their property portfolio;
  • Helping the Trust get the best value from their procurements.

Successes to date, in the first six months of the contract, include:

  • Facilitative Support Services – alignment of the Trust’s strategic objectives; leadership development programme commenced for 100 participants; efficiency and productivity opportunities identified - up to £6.2m over two years; delivery has commenced;
  • Estates – successful TUPE transfer of SCT staff into Capita’s property and infrastructure division; Provision of Trust and Environmental Estates Facilities Services and Identification of opportunities to transform the estate amounting to over £8m savings over 5 years;
  • Procurement – Helping to deliver sufficient savings.

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