Library of Birmingham

Client Birmingham City Council

Capita Real estate and infrastructure was appointed to provide project and cost management services on the Library of Birmingham and The REP Theatre transformation project in December 2007.

From appointment, our team worked closely with the council to develop a comprehensive understanding of the complex requirements and expectations for the new library. This included engagement with all key stakeholders involved in the project, from librarians and archivists through to council departments, community groups, and library users.

It was established early on that the key to the success of the project would be the selection of the right team, a view shared with the council and an ethos that ran through the project and strongly influenced processes used to select the design team and contractors.


In our role as Project Manager/Employers Agent, we successfully managed the following issues:

  • Establishment of all project governance and communication processes
  • Working closely with a non-technical client to establish the project brief
  • Completion of an international design competition in order to select external consultants
  • Procurement of a contractor partner via a two stage tendering process using a bespoke New Engineering Contract (NEC) contract
  • Procurement of a specialist relocation contractor
  • Management of multiple client work streams including energy and sustainability, transformation, IT, facilities management, commercial opportunities, integration, transition, etc

One of the most important elements of our role was to support the client with developing and translating their ideas and aspirations/expectations in to a brief that the project designers, contractors, and client facilities management team could efficiently respond to. Furthermore, we were able to sit in the middle of the design and construction process to support the client, stakeholders, and project delivery teams to ensure there was mutual empathy and appreciation of their differing roles and responsibilities, and that the successful delivery of the client’s business was a common goal.